Terms of service

These terms cover your use of klenoa.com and the free business diagnostic on it (together, the “Service”), provided by Klenoa (“Klenoa”, “we”, “us”). By using the Service you agree to them. If you use the Service for a business, you confirm you are allowed to agree on its behalf. Paid work with Klenoa — an audit, a proposal, an implementation — is governed by the written agreement for that work, and that agreement wins where the two differ.

What the diagnostic is, and is not

The diagnostic asks about a problem in your business and produces a report that names the constraint most likely causing it, estimates what it may be costing you, and suggests what to do. It is built from what you tell us, from published research about businesses in general, and from Klenoa’s methods, with the help of artificial intelligence.

It is information to help you decide, not a measurement of your business and not professional advice. The figures in a report are estimates; they depend entirely on the accuracy of your answers and on assumptions the report states. Nothing in a report is financial, legal, accounting or tax advice, and you should get advice from a qualified professional before making decisions that depend on it. You are responsible for how you use it.

Your information

You keep ownership of what you type into the diagnostic. You give Klenoa permission to store it, process it (including with our AI provider) and use it to produce your report, follow up with you, and improve the Service — in that last case only in a form that does not identify you or your business. How we handle it is set out in our privacy policy. You agree not to enter information you do not have the right to share, or information about other people that they have not agreed to share.

Klenoa’s property

The Service — the website, the diagnostic, the questions and the way they are chosen, the report designs, the scoring and the written methods behind them, the knowledge base that informs them, and the Klenoa name and mark — belongs to Klenoa and is protected by copyright and other laws. You receive a report for your own business and may use, copy and share it for that purpose. You may not use any part of the Service to build, train or offer a competing product.

Acceptable use

Using the Service, you agree not to:

• access it by automated means (bots, scrapers, scripts) or in volumes no person would generate;
• probe, reverse-engineer, extract or attempt to reproduce the diagnostic’s methods, prompts, scoring or knowledge base;
• submit false contact details, impersonate anyone, or enter content that is unlawful, abusive or harmful;
• interfere with the Service or with anyone else’s use of it, or try to get around its limits and protections;
• resell the Service or present its output as your own product.

We may limit, suspend or refuse access to anyone who does these things.

Reports and links

A saved report is reachable at a private link that we send to you. Anyone with the link can open it, so look after it as you would a document. We may remove reports that are old, that break these terms, or on request from the person they were made for.

Bookings

Booking a call through the Service reserves a time; it is not a contract for paid work. If you cannot make it, let us know so the slot can be freed.

Availability and changes

The Service is provided as it is and as available. We work to keep it up and accurate but do not promise that it will be uninterrupted, error-free, or that a report will be complete or suitable for a particular purpose. We may change, pause or withdraw any part of the free Service at any time.

Limitation of liability

To the fullest extent the law allows, Klenoa is not liable for any loss of profit, revenue, business, data or goodwill, or for any indirect, special or consequential loss, arising from your use of the free Service or reliance on a report. Where liability cannot be excluded, it is limited to the amount you paid for the free Service, which is nothing. Nothing in these terms limits liability that cannot lawfully be limited.

Third-party services

The Service runs on providers named in the privacy policy (hosting, database, AI and email). Their terms govern their own services; we choose them carefully but are not responsible for their acts or omissions.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and any dispute will be heard by the courts of Ontario. If any part of these terms is found unenforceable, the rest still applies.

Changes to these terms

We may update these terms as the Service develops. The effective date at the top shows the current version; continuing to use the Service after a change means you accept it.

Contact

Questions about these terms: hello@klenoa.com